Last updated: September 29, 2026

This policy applies to bookings and purchases made with KIANA NG WELLNESS INC., operating as fEMBODY, including fEMBODY Experiences and fEMBODY Studio (“fEMBODY,” “we,” or “us”).

Different rules apply to different offerings. Please review the relevant section before booking or purchasing.

Sections on this page:

1. General Information and Requests

2. Retreats

3. Shows, Events, Workshops, and Classes

4. Online Services and fEMBODY Studio

5. Physical Products

6. Refund Processing

7. Policy Updates and Contact Information

1. General Information and Requests

Which Rules Apply?

The section relating to your purchase sets out the applicable cancellation, refund, and credit rules.

Retreat bookings are governed by Section 2. The general event-credit rules in Section 3 do not apply to retreats.

fEMBODY Studio subscriptions, digital purchases, and services purchased through that platform are governed by Section 4. A live online event purchased from fEMBODY Experiences is governed by Section 3 unless its booking information expressly identifies it as a Studio purchase.

Any offering-specific exception must be clearly disclosed before purchase and included in the applicable booking or purchase information.

This policy should be read alongside our Terms of Service and any applicable participant agreement.

Consumer Rights

Nothing in this policy excludes or limits rights or remedies available under applicable law.

References to non-refundable payments, discretionary refunds, credits, expiry dates, or return restrictions apply only to the extent permitted by law.

Where a refund or another remedy is legally required, that requirement takes priority over this policy.

How To Contact Us

For retreat, event, workshop, class, or physical-product inquiries, email:

info@fembodyexperiences.com

For fEMBODY Studio subscriptions, digital purchases, or platform inquiries, email:

info@fembodystudio.com

Please include:

• Your full name and the email address used for the purchase.

• Your booking or order number, if available.

• The retreat, event, service, or product concerned.

• The relevant event or purchase date.

• The cancellation, refund, credit, or other assistance requested.

Retreat cancellation requests must be submitted in writing. For the contractual cancellation windows below, the date we receive the written cancellation request determines the applicable category, subject to any notice rules required by law.

Our response time does not move a request into a later cancellation category.

2. Retreats

2.1 Deposits and Payment Obligations

The deposit amount, booking currency, total price, and payment schedule for each Retreat are stated in its booking information page.

Retreat deposits are non-refundable in cash, except where this policy expressly provides otherwise or a refund is required by law.

For eligible participant cancellations, part of the deposit may be converted into a fEMBODY credit as described below.

Participants using a payment plan must make each payment by its scheduled due date.

All outstanding balances must be paid in full no later than 60 days before the Retreat start date.

If a scheduled payment becomes more than seven days overdue, fEMBODY may cancel the booking and release the reserved place. The applicable treatment of payments is determined under the cancellation provisions below.

The seven-day overdue-payment provision does not extend the final payment deadline. Failure to complete payment by the final deadline is treated as a late cancellation.

Deposit Portion of Full Payments

If you pay the full Retreat price at the time of booking, the advertised deposit amount for that Retreat is treated as the deposit portion of your payment, even though it was not collected separately. The same deposit, cancellation-fee, refund, and credit rules apply whether you pay in full or use a payment plan. Any amount paid above the advertised deposit is treated as a payment beyond the deposit for purposes of this policy.

2.2 Cancellation by the Participant

All cancellation requests must be submitted in writing.

When cancellation is received	Treatment of the deposit	Treatment of payments beyond the deposit
90 days or more before the Retreat start date	A USD $250 cancellation fee is deducted from the deposit. The remaining deposit balance becomes a fEMBODY credit.	Refunded to the original payment method.
60–89 days before the Retreat start date	A USD $400 cancellation fee is deducted from the deposit. The remaining deposit balance becomes a fEMBODY credit.	Refunded to the original payment method.
59 days or fewer before the Retreat start date, with notice received before the Retreat begins	The deposit is forfeited. No refund or credit is issued for the deposit.	Converted into a fEMBODY credit for eligible future fEMBODY retreats.

The late-cancellation treatment also applies where a booking is cancelled for failure to meet the final payment deadline.

The no-show provisions below apply where the participant does not attend and has not provided written cancellation notice before the official Retreat start date.

2.3 Retreat Credits

Unless a different treatment is required by law, credits issued under the Retreat provisions of this policy:

• Are valid for one year from the date of issue.

• Are non-transferable and may be used only by the original participant.

• Must be redeemed toward a single purchase.

• May not be split across multiple bookings, events, products, or services.

• Are not redeemable for cash.

• May be combined with promotional offers only with fEMBODY’s express approval.

• Will not be extended or reissued after expiry, except where required by law.

Credits issued for payments beyond the deposit following a cancellation 44 days or fewer before the Retreat are restricted to eligible future fEMBODY retreats.

Availability applies to future bookings. A credit does not reserve a place until a new booking is confirmed.

The one-year credit rule in this section does not apply automatically to the general event credits described in Section 3.

2.4 No-Shows

A participant who fails to attend without providing written notice before the official Retreat start date is considered a no-show.

For a no-show:

• The deposit is forfeited.

• All additional payments are forfeited.

• No refund or credit is issued, except where required by law.

2.5 Late Arrival, Early Departure, and Unused Portions

Once a Retreat has commenced, no refund, credit, discount, or price reduction is provided solely because a participant does not use part of the Retreat, including because of:

• Late arrival or voluntary early departure.

• Missed flights or transportation.

• Missed meals, classes, workshops, or excursions.

• Choosing not to participate.

• Illness or injury preventing participation.

• Choosing alternative accommodations or independent activities.

Weather-related or other reasonable itinerary adjustments do not automatically create a right to a partial refund.

These provisions do not remove any remedy expressly provided elsewhere in this policy or required by law, including where an included service is not provided and a remedy is legally required.

2.6 Removal for Misconduct or Unsafe Behaviour

A participant may be removed from part or all of a Retreat for unsafe, abusive, discriminatory, harassing, threatening, violent, unlawful, or seriously disruptive conduct, or for breaching applicable safety requirements.

Removal for such conduct does not entitle the participant to a refund under this policy, subject to applicable law.

Participation and conduct requirements are described in the Retreat Participation Agreement & Waiver and General Waiver & Release of Liability.

2.7 Cancellation, Postponement, or Changes by fEMBODY

fEMBODY may need to cancel, postpone, reschedule, or modify a Retreat because of insufficient enrollment, safety concerns, venue issues, instructor availability, travel disruption, or other circumstances affecting delivery.

These circumstances may include events beyond reasonable control, such as severe weather, natural disasters, public-health emergencies, government restrictions, civil unrest, labour disruption, or transportation failures.

We will communicate changes and the available options as soon as reasonably possible.

If fEMBODY cancels a Retreat before it begins, participants may choose either:

• A full refund of all payments made to fEMBODY for the cancelled Retreat, including the deposit and any related taxes or booking fees collected by fEMBODY; or

• A voluntary transfer of those payments toward another eligible fEMBODY Retreat, subject to availability and written agreement on any price difference.

If fEMBODY changes the Retreat dates before it begins, participants may accept the new dates or decline them and choose a full refund as described above. A transfer to another eligible Retreat may also be arranged by mutual agreement.

No participant cancellation fee or deposit forfeiture applies in these circumstances. A transfer or credit will not be imposed without the participant’s agreement.

Refunds will be issued to the original payment method, subject to applicable legal requirements.

Independently booked airfare, accommodations, transportation, and other personal expenses are addressed separately in Section 2.8. Nothing in this provision limits any rights or remedies required by law.

2.8 Independently Incurred Travel Expenses

Except where required by law or expressly agreed in writing, fEMBODY does not reimburse independently incurred expenses associated with a participant’s booking, cancellation, delay, or change of travel plans, including:

• Airfare.

• Independently booked accommodations or transportation.

• Passport, visa, and vaccination expenses.

• Independently booked excursions.

• Travel insurance premiums or deductibles.

• Currency-exchange losses.

• Lost wages or other personal expenses.

Comprehensive travel insurance is strongly recommended. Participants should check coverage for their destination, activities, and circumstances.

Insurance does not replace any refund or other obligation fEMBODY has under applicable law.

2.9 Booking Transfers and Changes

The credit provisions above do not create an automatic right to transfer a Retreat booking to another person, change dates, or substitute a different Retreat.

Contact info@fembodyexperiences.com to request a change. Any arrangement must be confirmed in writing, including its effect on the original booking, payments, and cancellation terms.

3. Shows, Events, Workshops, and Classes

This section applies to fEMBODY Experiences shows, special events, workshops, classes, and live online events, excluding retreats and purchases governed by Section 4.

3.1 Participant Cancellations and Refunds

Purchases are non-refundable when a participant cancels or cannot attend, unless an exception was expressly stated before purchase or a refund is required by law.

Please contact us if you cannot attend so we can review any options available for that booking.

3.2 Event Credits

If you cannot attend, fEMBODY may approve a credit equal to the amount paid for use toward a future fEMBODY Experiences event, class, or workshop.

Credits are subject to approval and availability. They are not automatic.

These general event credits expire after 1 year.

The Retreat credit restrictions in Section 2 do not apply to these credits unless expressly made applicable in the original offer or booking terms.

3.3 Missed Attendance and Late Arrival

Missing an event, arriving late, or choosing to leave early does not automatically entitle you to a refund.

Requests for a discretionary event credit will be reviewed under Section 3.2.

Any admission or late-arrival restrictions communicated for the event continue to apply.

3.4 Ticket Transfers, Private Bookings, and Packages

Any transfer, rescheduling, or package-use conditions expressly disclosed before purchase apply to the relevant booking.

If no transfer arrangement is stated, contact us before giving a ticket or booking to another person so we can confirm whether the change can be accommodated.

Private bookings or service packages may have additional terms provided in the written booking agreement. Any different cancellation fee, deadline, deposit condition, or rescheduling rule must be disclosed before purchase.

3.5 Changes or Cancellations by fEMBODY

If fEMBODY cancels, relocates, or reschedules an event, we will notify affected participants as early as reasonably possible and explain the available options.

Depending on the circumstances, these may include a rescheduled booking or credit toward another offering.

Any refund or other remedy required by applicable law will be provided. A credit will not be substituted for a legally required refund without any consent required by law.

3.6 Removal for Misconduct

Removal for unsafe behaviour, harassment, discrimination, abuse, or another serious breach of the applicable participant agreement does not entitle the participant to a refund under this policy, subject to applicable law.

4. Online Services and fEMBODY Studio

This section applies to fEMBODY Studio subscriptions, digital class packs, programs, workshops, tutorials, and other purchases through the Studio platform.

4.1 Monthly and Annual Subscriptions

Subscription payments are non-refundable once processed, regardless of usage, except where an offer expressly provides otherwise or a refund is required by law.

You may cancel your subscription through the membership settings in your account.

Cancellation stops future renewals and takes effect at the end of the current paid billing period. Access continues until that period ends.

No prorated refund or partial reimbursement is provided for unused time within a paid subscription period, except where required by law.

Annual subscriptions may also be cancelled, but cancellation does not itself create a right to a refund of the annual payment. Access continues until the end of the paid annual period.

To avoid another renewal charge, complete cancellation before the next renewal is processed.

4.2 Digital Class Packs and One-Time Purchases

Digital class packs, one-time programs, workshops, tutorials, and other digital purchases are final sale and non-refundable, except where expressly stated otherwise before purchase or required by law.

Access periods, package expiry dates, and included content are stated in the applicable purchase information.

If you accidentally purchase the same item twice, contact info@fembodystudio.com within seven days of the duplicate purchase for review and potential correction.

This review period does not limit any rights you have under applicable law.

4.3 Free Trials

If a free trial is offered, its duration and any subsequent paid subscription terms will be disclosed when you register.

To avoid the disclosed subscription charge, cancel before the trial ends.

Once a trial converts to a paid subscription, the subscription refund and cancellation provisions in Section 4.1 apply, subject to applicable law.

4.4 Technical Issues

Report difficulty accessing the platform or purchased content to info@fembodystudio.com as soon as possible.

Temporary outages, scheduled maintenance, or issues arising from your internet connection, device, or incompatible software do not ordinarily qualify for a refund under this policy.

If a platform-wide issue causes an extended service disruption lasting more than seven consecutive days, fEMBODY Studio may consider a credit or access extension.

These provisions do not limit remedies required by law where services are not supplied as agreed.

4.5 Promotions and Discounted Offers

Promotional, discounted, or limited-time Studio offers are final sale and non-refundable unless the offer expressly states otherwise or applicable law requires a remedy.

Any offer-specific conditions will be disclosed with the offer.

4.6 Suspected Unauthorized Purchases

If you believe an unauthorized purchase was made through your account, contact info@fembodystudio.com promptly, preferably within seven days, so we can investigate.

A refund or reversal is not guaranteed merely because a report is submitted. However, this reporting request does not restrict any rights you may have under applicable law or through your payment provider.

5. Physical Products

This section applies if fEMBODY offers physical products. It does not apply to retreat bookings, tickets, service packages, subscriptions, or digital content.

5.1 Eligible Returns and Exchanges

Eligible physical products may be returned within 14 days of receipt for a refund, credit, or exchange.

For a change-of-mind return, items must be unused, in their original packaging, and include original tags.

Customers are responsible for change-of-mind return shipping costs. Original shipping charges are non-refundable unless otherwise stated or required by law.

Contact info@fembodyexperiences.com with your order number and reason for the return to receive return instructions.

5.2 Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items within seven days of receipt, including your order number and photographs where available.

We will review the issue and arrange an appropriate replacement or refund at no additional cost where warranted.

The seven-day reporting request does not remove any rights or remedies available under applicable law.

5.3 Items Excluded from Change-of-Mind Returns

Unless otherwise stated, the following are excluded from change-of-mind returns:

• Perishable goods.

• Personalized or custom items.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

• Items clearly identified as final sale or clearance before purchase.

These exclusions do not remove remedies for defective, misdescribed, or otherwise non-compliant goods where required by law.

6. Refund Processing

Where a refund is due or approved, it will ordinarily be returned to the original payment method.

For eligible physical-product returns, we will notify you of the outcome after the returned item has been received and inspected, subject to applicable law.

For other refunds, processing times depend on the relevant payment provider and financial institution.

Any legally required refund deadline takes priority over the processing estimates above.

If the original payment method is no longer available, contact us so an appropriate alternative can be arranged.

7. Policy Updates and Contact Information

We may update this policy for future bookings and purchases.

An update does not, by itself, replace the terms that applied to an existing booking or purchase. Subscription changes will be handled in accordance with applicable notice requirements and law.

Please retain your booking confirmation and the policy terms supplied with your purchase.

fEMBODY Experiences: info@fembodyexperiences.com
fEMBODY Studio: info@fembodystudio.com